1. Introduction
These terms and conditions govern your use of Your Knowledge Session website and the services provided therein. By accessing or using our website, you agree to comply with and be bound by these terms and conditions. If you disagree with any part of these terms and conditions, you must not use our website.
2. Services Offered
Your Knowledge Session provides language courses and workshops aimed at enhancing language proficiency in English and Spanish. These services are delivered through various mediums, including online courses, live workshops, and educational materials.
3. Registration and Accounts
To access certain features of our website and enroll in our courses, you may need to register for an account. When registering, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4. Payment and Fees
Payment for courses and workshops must be made in accordance with the pricing and payment terms specified on our website. All fees are non-refundable unless otherwise stated in our refund policy.
5. Intellectual Property Rights
All content provided on our website, including but not limited to text, graphics, logos, images, and audio/video materials, is the intellectual property of Your Knowledge Session or its licensors and is protected by copyright laws. You may not use, reproduce, modify, or distribute any content from our website without prior written consent.
6. User Conduct
You agree to use our website and services for lawful purposes only and to abide by all applicable laws and regulations. You may not engage in any conduct that could harm our website or interfere with the operation of our services.
7. Disclaimer of Warranties
Our website and services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. We do not guarantee that our website will be error-free, uninterrupted, or free of viruses or other harmful components.
8. Limitation of Liability
To the fullest extent permitted by law, Your Knowledge Session shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our website or services.
9. Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of the state of Victoria, Australia. Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Victoria.
10. Changes to Terms and Conditions
Your Knowledge Session reserves the right to modify or update these terms and conditions at any time without prior notice. Your continued use of our website after any such changes constitutes acceptance of the revised terms and conditions.
11. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at info@yourknowledgesession.com.
Terms and Conditions
Refund Policy
At Your Knowledge Session, we strive to provide high-quality language courses and workshops to our customers. We understand that circumstances may arise that necessitate a refund. Our refund policy is as follows:
1. Course Refunds
If you are not satisfied with a course you have enrolled in, you may request a refund within 1 day of the course start date. To be eligible for a refund, you must notify us in writing of your request and provide a valid reason for your dissatisfaction.
2. Workshop Refunds
For workshops offered by Your Knowledge Session, refunds may be granted if you are unable to attend due to unforeseen circumstances. You must notify us of your inability to attend at least 2 days prior to the workshop date to be eligible for a refund.
3. Refund Process
To request a refund, please contact our customer support team at info@yourknowledgesession.com with your refund request and relevant details. Our team will review your request and respond to you within a reasonable timeframe.
4. Refund Criteria
Refunds will be granted at the discretion of Your Knowledge Session and may be subject to the following criteria:
The reason for the refund request
The extent of your participation in the course or workshop
Any relevant terms and conditions specified at the time of purchase
5. Non-Refundable Items
Please note that certain items may be non-refundable, such as:
Courses or workshops that have already commenced
Any downloadable materials or digital products
6. Processing Time
Once your refund request is approved, refunds will be processed within 5 days to the original method of payment.
7. Contact Us
If you have any questions or concerns about our refund policy, please contact us at Your Knowledge Session. We are here to assist you and ensure your satisfaction with our services.
Privacy Policy
At Your Knowledge Session, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information: When you register for an account, enrol in a course, or participate in a workshop, we may collect personal information such as your name, email address, phone number, and payment details.
Usage Information: We may collect information about your interactions with our website, including your IP address, browser type, operating system, and pages visited.
2. Use of Information
We may use the information we collect for the following purposes:
To provide and improve our services, including language courses and workshops.
To communicate with you about your account, course enrollment, or workshop participation.
To process payments and fulfill orders.
To personalize your experience and tailor our offerings to your interests.
To analyze trends and usage patterns to enhance our website and services.
To comply with legal obligations and enforce our terms and conditions.
3. Disclosure of Information
We may share your information with third parties under the following circumstances:
With service providers who assist us in operating our website and delivering our services.
With trusted partners who offer complementary products or services that may be of interest to you.
With law enforcement agencies, regulatory authorities, or other third parties as required by law or to protect our rights and interests.
4. Data Security
We take appropriate measures to safeguard your personal information and protect it from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
5. Your Choices
You have the right to access, update, or delete your personal information at any time by logging into your account or contacting us directly. You may also opt out of receiving promotional communications from us by following the instructions provided in such communications.
6. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
7. Changes to This Privacy Policy
We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this privacy policy periodically for changes.
8. Contact Us
If you have any questions or concerns about our privacy policy or the handling of your personal information, please contact us at info@yourknowledgesession.com. We are committed to addressing your inquiries promptly and transparently.